RETURNS
Extended Holiday Returns
We have extended our returns policy over the holiday period to 45 days to return, for purchases made between 15th November 2024 to 7th January 2025.
We welcome refunds on change of mind purchases subject to the following conditions:
- The return is made within 45 days from the date of purchase.
- Items must be in new and original condition as purchased, with all labels/tickets attached.
- Items are not labelled “Final Sale” and are above $14.95.
For on the spot refunds and exchanges head into any City Chic store and our in-store teams can help you with all your needs. View our Store Locator to find your closest City Chic location.
Can’t get to a store? To arrange your return to our online store simply follow one of the methods listed in our Returns Policy below.
Please note:
We are not able to offer an exchange via our online store. To exchange an item, please visit your local City Chic store or place a new order for the different size, colour or item.
All in store purchases must be returned to a City Chic store.
'World of Curves' products purchased from CityChic.com.au can be returned either online or to any of our city chic stores.
City Chic Returns
We welcome refunds on change of mind purchases subject to the following conditions:
- The return is made within 30 days from the date of purchase.
- Items must be in new and original condition as purchased, with all labels/tickets attached.
- Items are not labelled “Final Sale” and are above $14.95
For on the spot refunds and exchanges head into any City Chic store and our in-store teams can help you with all your needs. View our Store Locator to find your closest City Chic location. For in-store returns, these must be done in person and you will be required to present valid ID that matches the name of the person on the order you are returning for
Can’t get to a store? To arrange your return to our online store simply follow one of the methods listed below.
Please note:
We are not able to offer an exchange on returned items via our online store. To exchange an item please visit your local City Chic store or place a new order for the different size, colour or item.
All in store purchases must be returned to a City Chic store.
'World of Curves' products purchased from CityChic.com.au can be returned either online or to any of our City Chic stores.
Returns For Online Orders
Package your item(s) into the original parcel packaging or suitable new packaging. You must include your tax invoice email you received with your initial order, printed out, when returning your items so we can correctly identify your order.
Post your package to:
Australian Returns
C/O Toll Global Logistics
Warehouse 5, 35 Yarrunga St
Prestons, NSW 2170
AUSTRALIA
New Zealand Returns
City Chic Returns
Private Bag 211060
Returns Centre
Auckland 2154
NEW ZEALAND
We strongly suggest you purchase tracking for your postage so you can track your purchase on its way back to us. Once we receive the package please allow 24-48 hours for your refund to be processed. Once your refund has been processed you'll receive an email confirmation.
Tracking Your Return
If you chose to return your item via the Post Office, please ensure you use a trackable service, so you are able to track your order if necessary. You can track your Post office return here using the tracking number they have provided you.
AfterPay Returns
AfterPay purchases made online can be returned Online or in City Chic stand alone stores only.
Afterpay purchases made in store must be returned in store, they cannot be returned Online.
You must include your original tax invoice and after pay email receipt and post back to the below online returns address by the Post office or take into store.
Refunds will be processed and communicated to the customer via Afterpay shortly after City Chic processes the returned item/s. The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date (depending if all of the original order’s items are returned).
ZipPay Returns
Zip pay purchases made online can be returned Online or in City Chic Australian standalone stores only.
Zip pay purchases made in store must be returned in Australian stores, they cannot be returned Online.
You must include your original tax invoice and Zip pay email receipt and post back to the below online returns address by the Post office or take into store.
Refunds will be processed and communicated to the customer via Zip pay shortly after City Chic processes the returned item/s. Zip pay is only available in Australian stores and online.
City Chic Exchanges
We are not able to offer exchanges on returned items via our online store.
To exchange an item please visit your local City Chic store or return your item and place a new order for the different size, colour or item.
For Afterpay orders, you are unable to exchange in store. Please return your item to our online store and place a new order for the different size, colour or item.
RETURNS POLICY
Online Returns Policy
If you are not entirely happy with your online purchase, please post the return to us via one of the above shipment methods, within 30 days of purchase for a full refund only, exchanges cannot be made via the online store.
All in store purchases must be returned to a City Chic store.
All eligible online returns require:
- The return is made within 30 days of the date shown on the tax invoice.
- Items must be in new and original condition as purchased, with all labels/tickets attached.
- Tax Invoice must be provided as proof of purchase.
- The item was not permanently reduced at the time of purchase.
If one item is returned that was part of a '2 for' or 'Spend & Save' deal, the garment will be refunded at the discounted price or as the percentage price as calculated by City Chic which was paid and not the original full price.
Please note:
Customers are responsible for the cost of postage for all returns, with the exception of faulty items.
In-Store Returns Policy
We welcome refunds and exchanges on change of mind purchases subject to the following conditions:
- The return is made within 30 days of purchase.
- Items must be in new and original condition as purchased, with all labels/tickets attached.
- The original sale receipt must be presented as proof of purchase.
- The item was not permanently reduced at the time of purchase.
- Returns must be done in person and you will be required to present valid ID that matches the name of the person on the order you are returning for
Without a receipt an exchange or credit note may be offered for the current selling price of the goods.
City Chic Collective will refund using your original payment method, or, where appropriate and at City Chic Collectives’ sole discretion, on a City Chic Collective credit note.e.g. if you paid for your online order via credit card or through PayPal, you are required to present the same credit card or the card associated with your PayPal account in store.
Please Note:
To protect your health and the health of others, we do not refund or exchange for change of mind purchases on swimwear, underwear (excluding bras), cosmetics or pierced earrings. Where items are faulty, have been wrongly described or do not do what they are supposed to, you are welcome to choose between a refund (with proof of purchase), exchange or credit note.
RETURNS |
Extended Holiday Returns |
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We have extended our returns policy over the holiday period to 45 days to return, for purchases made between 15th November 2024 to 7th January 2025. We welcome refunds on change of mind purchases subject to the following conditions: For on the spot refunds and exchanges head into any City Chic store and our in-store teams can help you with all your needs. View our Store Locator to find your closest City Chic location. Can’t get to a store? To arrange your return to our online store simply follow one of the methods listed in our Returns Policy below. Please note: We are not able to offer an exchange via our online store. To exchange an item, please visit your local City Chic store or place a new order for the different size, colour or item. All in store purchases must be returned to a City Chic store. 'World of Curves' products purchased from CityChic.com.au can be returned either online or to any of our city chic stores. |
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City Chic Returns |
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We welcome refunds on change of mind purchases subject to the following conditions: For on the spot refunds and exchanges head into any City Chic store and our in-store teams can help you with all your needs. View our Store Locator to find your closest City Chic location. Can’t get to a store? To arrange your return to our online store simply follow one of the methods listed below. Please note: We are not able to offer an exchange on returned items via our online store. To exchange an item please visit your local City Chic store or place a new order for the different size, colour or item.
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Returns for Online Orders
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Package your item(s) into the original parcel packaging or suitable new packaging. You must include your tax invoice email you received with your initial order, printed out, when returning your items so we can correctly identify your order. Post your package to: Australian Returns C/O Toll Global Logistics Warehouse 5, 35 Yarrunga St Prestons, NSW 2170 AUSTRALIA New Zealand Returns City Chic Returns Private Bag 211060 Returns Centre Auckland 2154 NEW ZEALAND We strongly suggest you purchase tracking for your postage so you can track your purchase on its way back to us. Once we receive the package please allow 24-48 hours for your refund to be processed. Once your refund has been processed you'll receive an email confirmation.
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Tracking your return:
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If you chose to return your item via the Post Office, please ensure you use a trackable service, so you are able to track your order if necessary. You can track your Post office return here using the tracking number they have provided you.
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Afterpay Returns
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AfterPay purchases made online can be returned Online or in City Chic stand alone stores only. Afterpay purchases made in store must be returned in store, they cannot be returned Online. You must include your original tax invoice and after pay email receipt and post back to the below online returns address by the Post office or take into store. Refunds will be processed and communicated to the customer via Afterpay shortly after City Chic processes the returned item/s. The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date (depending if all of the original order’s items are returned).
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Zip Pay Returns
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Zip pay purchases made online can be returned Online or in City Chic Australian standalone stores only. Zip pay purchases made in store must be returned in Australian stores, they cannot be returned Online. You must include your original tax invoice and Zip pay email receipt and post back to the below online returns address by the Post office or take into store. Refunds will be processed and communicated to the customer via Zip pay shortly after City Chic processes the returned item/s. Zip pay is only available in Australian stores and online.
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City Chic Exchanges
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We are not able to offer exchanges on returned items via our online store. To exchange an item please visit your local City Chic store or return your item and place a new order for the different size, colour or item. For Afterpay orders, you are unable to exchange in store. Please return your item to our online store and place a new order for the different size, colour or item.
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Returns Policy
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Online Returns Policy
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If you are not entirely happy with your online purchase, please post the return to us via one of the above shipment methods, within 30 days of purchase for a full refund only, exchanges cannot be made via the online store. All in store purchases must be returned to a City Chic store. All eligible online returns require:
If one item is returned that was part of a '2 for' or 'Spend & Save' deal, the garment will be refunded at the discounted price or as the percentage price as calculated by City Chic which was paid and not the original full price. Please note customers are responsible for the cost of postage for all returns, with the exception of faulty items.
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In-store Returns Policy
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We welcome refunds and exchanges on change of mind purchases subject to the following conditions:
Note: To protect your health and the health of others, we do not refund or exchange for change of mind purchases on swimwear, underwear (excluding bras), cosmetics or pierced earrings. Where items are faulty, have been wrongly described or do not do what they are supposed to, you are welcome to choose between a refund (with proof of purchase), exchange or credit note.
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