Client

FAQs

HOW DO I ORDER ONLINE?

To purchase a product on the City Chic website, simply click on the item you wish to buy, select the size and colour required and click 'add to bag'. You can then go back and add additional items to your bag or click 'Buy Now'. Please note you will need your credit card (Visa, Mastercard or Amex), including the billing address to finalise your online shopping experience.

WHY DOES THE ITEM IN MY CART NOW SAY IT IS UNAVAILABLE?

Unfortunately when you add items to your cart, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you recieve an error stating you can not check out due to an item being unavailable, you will need to remove this item from your cart in order to continue the checkout process. Please contact info@citychiconline.com for support if needed.

CAN I CHANGE/CANCEL MY ORDER?

Yes you can change your order whilst you are still browsing and shopping, simply remove it and/or update from My Bag.

Once your order has been confirmed however, it's not possible for you to change or cancel it prior to dispatch.
In this instance the order will be sent to you and then if required you will have to return it.
Please refer to our Returns Policy if you require further information.

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR PURCHASE ONLINE?

City Chic’s most popular items do tend to sell out quickly online.  If you’ve seen something you must have, then we would suggest you order it without delay. We will always endeavour to only display products on our store that are available to purchase. Occasionally, if items are very popular they will sell out very quickly. In this case, you will be contacted and a full refund will be processed.

However, if the item you are after is out of stock, please visit or contact your local store to see if the item is still available in one of our stores, or you can contact us on 1300 736 502.

Find your nearest City Chic store by visiting the Store Locator section of our site.

WHAT CARDS DO YOU ACCEPT?

We accept payment VISA, MasterCard, AMEX.

Your card will be debited at the time of dispatch. Please note the transaction will appear on your statement as CITY CHIC.

WHAT CURRENCY DO YOU USE?

All prices have a default display in Australian Dollars, including GST.  However by selecting the NZ flag you can change the currency to New Zealand Dollars.

All international purchases are exempt from Australian GST (10%); however they do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

For New Zealand customers customs charges may be payable when the value of the goods exceeds NZ$225. For information on what you may need to pay customs please check http://www.whatsmyduty.org.nz/

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?

Your security while shopping online with City Chic is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.

To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

HOW DO I ADD CITY CHIC TO MY FAVOURITES?

While you’re checking out all of City Chic’s latest products on the site it is easy to store your favourite items in My Favourites. Simply click on the item you want and select the My Favourites button, you can then keep browsing. You can go back and view your Favourites at any time, just click on the arrowed tab to the right of your screen. When you have finished browsing the site, you can add items to your bag and checkout. The site won’t remember your choices if you close your browser, so grab your favourites while you can!

HOW DO I KNOW WHAT SIZE I AM?

City Chic has our sizing guide across every product page.  Our sizes are represented in Australian sizes, however there is a conversion guide for international sizing (UK and USA) as well as a guide to measuring your self against the measurements that City Chic works to.

WHAT IS CITY CHIC'S POLICY ON EXCHANGE AND REFUNDS?

If you are not entirely happy with your online purchase, please post the return to us via one of the above shipment methods, within 30 days of purchase for a full refund only, exchanges cannot be made via the online store.

Please refer to City Chic Returns Policy for further information.

WHICH COUNTRIES DOES CITY CHIC SHIP TO?

City Chic ship to the following countries:

Australia
New Zealand

For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

Prices do not include relevant overseas custom duties and/or other taxes that you may incur. If you would like to view your total ‘My Bag’ amount in a different currency, simply select your country flag at the top right corner of the page, which you will find throughout the site.

HOW MUCH WILL POSTAGE AND PACKAGING COST?.

City Chic charge a flat rate of $10.00 for any purchase to be shipped within Australia.

For goods to be shipped internationally, prices do not include relevant overseas custom duties and/or other taxes that you may incur. Please check with your local customs office for further information.

WHICH COURIER COMPANY DO YOU USE?

For delivery within Australia we use Toll Track & Trace.

For international orders we use Fed Ex.

IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?

If there is a problem with your order, please email us at sales@citychiconline.com 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

All deliveries within Australia should be received within 3 to 5 working days of the dispatch date.

For international deliveries, depending on the country, orders will be delivered within 5-10 business days. On rare occassions the customs agency within the destination country may choose to delay individual shipments as a random security measure, these delays can be 2-4 weeks.

If your order has not arrived within the allotted time, please refer to the  shipping policy or email is at sales@citychiconline.com 

WHAT IS THE BEST WAY TO VIEW THE CITY CHIC WEBSITE?

City Chic Online has been developed to look chic with a resolution of 1024 x 768 and be chic with both Windows and Macintosh operating systems. We support a range of browsers including Safari, Firefox, Chrome and Microsoft Internet Explorer version 8 using Adobe flash player 11 and above.


Operating System
Internet Explorer 8 & 9
 Firefox 21.0  Safari 6.0 Chrome 
 Windows XP, Vista, 7 & 8  Yes Yes   No Yes 
 Mac 10.2 and above  No  Yes  Yes  Yes

If you choose to use an operating system or browser not listed you may experience difficulties.